Privacy Policy
Nell! The Musical website is owned by Pudding Lane Productions, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Nell! The Musical, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Nell! The Musical website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Nell! The Musical, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@puddinglaneproductions.co.uk.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@puddinglaneproductions.co.uk.
Privacy Policy – Nell! The Musical Shop
This Privacy Policy explains how Pudding Lane Productions (“we”, “us”, “our”) collects, uses, and protects personal information when you purchase digital products from the Nell! The Musical shop.
1. Information We Collect
When you make a purchase, we may collect personal information required to complete your transaction, such as:
Your name
Email address
Payment and transaction details
Information required to provide access to your digital download
We only collect information that is necessary to process your order and provide the service you have purchased.
2. How We Use Your Information
Your personal information is used only for purposes connected with your purchase, including:
Processing payments
Confirming your order
Providing access to digital downloads
Responding to customer enquiries relating to your purchase
We do not use your personal information for unrelated marketing purposes unless you have specifically provided consent for this.
3. Sharing Your Information
Your personal information will not be sold, rented, or shared with third parties for marketing purposes.
We may use trusted third-party services where necessary to complete your transaction, such as payment providers or digital delivery platforms. These providers only receive the information required to provide their service and are expected to handle your information securely.
4. Storage and Security
We retain personal information only for as long as necessary to complete transactions, maintain appropriate records, and meet any legal or accounting obligations.
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse.
5. Your Rights
Under UK data protection law, you may have rights regarding your personal information, including the right to request access to the information we hold about you, ask for corrections, or request deletion where appropriate.
If you have any questions about your personal information, please contact:
Pudding Lane Productions
Email: info@puddinglaneproductions.co.uk
Digital Content Consumer Rights
1. Digital Downloads
All products sold through the Nell! The Musical shop are digital content supplied electronically. By purchasing a digital download, you agree that delivery of the digital content may begin immediately after purchase.
2. Cancellation Rights
Under UK consumer law, you normally have a 14-day cancellation right for online purchases. However, for digital content that is supplied immediately, this right may be lost once you have agreed for the download to begin and have acknowledged that you will no longer have the right to cancel.
By completing your purchase and requesting access to the digital download, you acknowledge and agree that the content may be provided immediately and that cancellation rights may no longer apply once downloading has started.
3. Faulty or Incorrect Digital Content
We aim to ensure that all digital products are accurately described and function as intended.
If you experience a problem with a purchased download, such as a corrupted file, technical fault, or inability to access the content, please contact us as soon as possible. We will make reasonable efforts to resolve the issue, including providing a replacement file or appropriate support where required.
4. Refunds
Because digital products cannot be returned, refunds are not automatically available once a download has been supplied.
However, refund requests will be considered where there is a genuine issue, including:
A technical fault preventing access to the purchased content
A duplicate payment or transaction error
Content not matching the description provided at the time of purchase
Refund decisions will be considered fairly on a case-by-case basis and in accordance with applicable UK consumer protection laws.
5. Faulty Digital Content Rights
Where digital content does not meet the requirements of UK consumer law, including where it is not of satisfactory quality, not fit for purpose, or not as described, you may have legal rights to a repair, replacement, price reduction, or other remedy.
Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law.
Contact
For questions about purchases, refunds, privacy, or these Terms and Conditions, please contact:
Pudding Lane Productions
Nell! The Musical Shop
Email: info@puddinglaneproductions.co.uk
Last updated: August 2026